rajabaji FAQ

All your questions answered in one place — from claiming bonuses to withdrawals, device issues, casino games, and responsible gaming.

20+ Q&As Answers in English 24/7 Support

Whether you are new to rajabaji or a regular member, questions come up all the time. How does the welcome bonus work, how long does a withdrawal to bKash or Nagad take, does live casino run in the phone browser — this page gives detailed and straightforward answers to all of those questions. Real-life examples are used in each section so that even new players can understand easily. If you cannot find the answer to your question here, rajabaji's 24/7 live chat support is always ready.

Reading the Terms and Conditions will give you detailed guidance on bonuses and account matters. And on the responsible gaming page you can learn about tools to manage your gaming.

Bonuses and Offers

You get the welcome bonus at rajabaji by opening a new account and making your first deposit. The bonus rate is 150% and the maximum amount is ৳10,000. For example — if you deposit ৳1,000 you will get ৳1,500 as a bonus, bringing your total balance to ৳2,500. No separate code is needed to claim the bonus; it is added to your account as soon as you deposit. See the Terms and Conditions for the full rules.

The wagering requirement for the welcome bonus at rajabaji is bonus amount × 25. That means if you receive ৳1,500 as a bonus, you need to place ৳1,500 × 25 = ৳37,500 in bets. Only then can you withdraw winnings from the bonus. This calculation applies to the bonus amount only, not the total deposit. Bets placed on slots and casino games generally count toward meeting this requirement.

Yes, you can cancel an active bonus from your account settings. Keep in mind though — if you cancel a bonus, any amount you have won from that bonus will also be removed. Your original deposit amount remains intact. If you are not interested in meeting the wagering requirement, you can also start playing without taking a bonus — accepting a bonus at rajabaji is not mandatory.

Bonuses at rajabaji have a set expiry period. Generally, if the wagering requirement is not met within the specified time, the bonus expires automatically. Each offer may have a different expiry — for example, a weekly bonus has a different expiry from a special birthday reward. Check the bonus section of your account or the terms and conditions page for exact dates.

rajabaji has several offers beyond the welcome bonus. The Weekly rajabaji Deposit Festival gives a 30% bonus on deposits of ৳300 or more each week, up to ৳5,000 (wagering 20×). The Daily rajabaji Reward gives a 20% bonus on daily deposits, up to ৳3,000 (wagering 15×). The Refer a Friend offer gives up to ৳2,000 in rewards for each successful referral.

Money Withdrawal

Withdrawals at rajabaji are usually completed within 5 to 30 minutes. If yours is still pending after that time, first check whether your account verification is complete and whether your bKash or Nagad number is entered correctly. If everything looks right, contact live chat — the support team will resolve it quickly.

The minimum withdrawal limit at rajabaji is ৳500. This limit applies equally whether you use bKash, Nagad, Rocket, or Upay. Before withdrawing, make sure any wagering requirements have been met; otherwise, bonus-related withdrawals may be held. Your original deposit amount can be withdrawn at any time.

Yes, withdrawals at rajabaji are available seven days a week, twenty-four hours a day. Requests are processed after midnight and on Fridays and Saturdays as well. While this depends partly on bKash and Nagad's own service hours, approval from rajabaji's system is given at all times. Money generally arrives within 5 to 30 minutes.

The usual processing time for a withdrawal from rajabaji to bKash is 5 to 30 minutes. The same timeframe applies for Nagad, Rocket, and Upay. Having your account verification complete and the correct mobile number on file speeds up the process. If you completed identity verification (KYC) on your first withdrawal, subsequent requests are processed even faster.

Device & Technical Issues

rajabaji has apps available for both Android and iOS. The Android app is available as an APK file, and the iOS app is available through an Apple-compliant method. Full details on how to get the app are on the rajabaji App page. Downloading the APK from any source other than the verified one is not safe.

The rajabaji site and app run on all types of devices — smartphones, tablets, and desktops. Smartphones running Android 6.0 or above, or iOS 12 or above, give good performance. On older or low-RAM phones, reducing the video quality in live casino games helps. On desktop, using the latest version of Chrome or Firefox gives the best experience.

Yes. rajabaji's mobile-optimised website works smoothly in any modern browser on your phone. You get access to everything from slots to live casino directly in the browser. You can log in to rajabaji using Chrome, Firefox, or Safari and start playing right away. A full experience is possible without installing a separate app.

If pages are loading slowly, first clear your browser's cache and cookies. In Chrome this can be done from Settings → Privacy → Clear browsing data. If the problem persists, check your internet connection and, if you are using a VPN, try turning it off. App users can try uninstalling and reinstalling the app. If the problem continues, let rajabaji live chat know.

Common reasons for not being able to log in include a wrong password, Caps Lock being on, or an old browser cache. If you have forgotten your password, you can reset it using the "Forgot password?" option. Entering the wrong password multiple times may temporarily lock your account — in that case contact support. For security, it is better not to log in on public Wi-Fi.

Casino & Table Games

In Baccarat, cards are dealt to two sides — Player and Banker. The side whose hand total is closest to 9 wins. In counting card values, 10s and face cards count as zero. Players can bet on Player, Banker, or Tie. Both live and RNG Baccarat tables are available at rajabaji. Start with low bets while you learn the rules.

In a live dealer game, a real dealer manages the game with cards or chips in front of a camera, streamed to your screen in real time. rajabaji has tables from several studios including Evolution, Pragmatic Play Live, and Ezugi. A chat feature is also available. You can see the full list of Evolution's high-quality live games in the Evo Live section.

Teen Patti and Andar Bahar are both relatively straightforward card games. In Teen Patti you build the best hand from three cards — similar to poker but with simpler rankings. In Andar Bahar you simply guess whether the selected card will land on the "Andar" or "Bahar" side. You can practise at rajabaji on demo or low-bet tables. JILI's TeenPatti Joker or Teen Patti 20-20 are good starting points.

Yes, rajabaji's live casino runs easily on mobile. For good results you need at least a 4G or Wi-Fi connection — live video streaming uses more bandwidth. Switching your phone to Landscape mode gives you a clearer view of the table. Live games can be accessed both through the app and directly through the browser.

The minimum deposit at rajabaji is ৳300 — by bKash, Nagad, Rocket, or Upay. With ৳300 you can start playing any game from slots to live casino. The rajabaji Slots section has games from various studios including PG Soft, Pragmatic Play, and JILI, where bets per spin can start very low.

Limits & Controls

rajabaji has dedicated support for responsible gambling. You can contact live chat in Bengali for quick help. For outside support, you can reach out to Kaan Pete Roi (mental health helpline) or someone you trust in your family. The Responsible Gaming page has full details on how to set up self-exclusion and deposit limits.

Yes, all casino and betting activity at rajabaji is strictly for those aged 21 and above. Age is verified at registration, and identity may need to be confirmed again at withdrawal. Opening an account or playing is completely prohibited for anyone under 21. It is everyone's responsibility to follow this rule.

A few warning signs: you are spending more than your budget but cannot stop; you are placing larger bets to recover losses; your sleep or daily routine is being disrupted; you are hiding your activity from family or friends. If you notice these signs, use rajabaji's self-exclusion or cooling-off feature. Read the Responsible Gaming page for more details.

At rajabaji you can set daily, weekly, or monthly deposit limits from the "Responsible Gaming" section in your account settings. Once a limit is set, you will not be able to deposit more than the specified amount. A request to increase a limit does not take effect immediately — a cooling-off period is given. Reducing a limit takes effect immediately.

The rajabaji VIP programme has three tiers — Bronze, Silver, and Gold. Cashback is earned on your net weekly losses: up to 0.4% at Bronze, 0.8% at Silver, and 1.2% at Gold. You can move up to higher tiers by playing regularly. The rajabaji VIP page has a comparison of the benefits at each tier.

Help Centre

Didn't find an answer to your question?

For any question not covered on this page, rajabaji's support team is available seven days a week, 24 hours a day. Help is available in both Bengali and English.

Live Chat

24/7 instant response — speak in Bengali

Email Support

[email protected]