rajabaji's Privacy Policy
A full account of how important your personal information is to us and how it is collected, stored and protected.
Definitions and Scope
In this policy, "personal information" means any information that can directly or indirectly identify a specific individual. "Processing" means any activity involving the collection, storage, use, transfer or deletion of personal information.
This policy applies to information collected through rajabaji's website, mobile application and other digital services. It includes data protection rules applicable to users in Bangladesh.
1.1 Purpose of the Policy
The main purpose of this privacy policy is to inform you of what kind of information rajabaji collects, why it collects it, and how securely your information is kept. Transparency about information is a core part of our responsibility.
Information We Collect
rajabaji collects different types of information for different purposes. This information comes primarily from three sources:
2.1 What You Provide Directly
- Full name, date of birth and nationality
- Email address and mobile number
- Password provided at account creation (stored in encrypted form)
- Mobile number associated with bKash, Nagad, Rocket or Upay account
- Government-issued documents provided for identity verification (National ID, passport)
- Information provided via support chat or email
2.2 Automatically Collected Information
When you use the rajabaji platform, we automatically record certain technical information:
- IP address and device identifier information
- Browser type, version and operating system
- Activity logs on the platform (login time, play history, transaction details)
- Data collected from cookies and similar tracking technologies
2.3 Information Received from Third Parties
For identity verification or fraud prevention, we may receive information from trusted third-party providers. Such information is used only for specific legal or security purposes.
Purpose of Using Information
rajabaji processes your information only for specific and legitimate purposes. The reasons we may use your information include:
3.1 Providing and Operating Services
- Creating, verifying and keeping accounts secure
- Processing deposit and withdrawal transactions
- Managing bonuses, promotions and VIP benefits
- Communicating with you regarding your account
3.2 Security and Fraud Prevention
To ensure platform security and to detect and prevent fraudulent activity, we analyse technical and behavioural information. This also keeps your own account protected.
3.3 Fulfilling Legal Obligations
In some cases, information may need to be stored or provided as part of a legal obligation. In such cases, information is processed only to the minimum extent necessary and for a specified period.
3.4 Improving Services
We may use information for analytical purposes to improve the platform's performance, security and user experience. Such analysis is generally conducted in aggregate form, not targeted at any single individual.
Information Storage and Protection
rajabaji gives the highest priority to the security of your information. We apply multiple layers of protection following industry standards.
4.1 Technical Security Measures
- All data transfers secured through SSL (Secure Socket Layer) encryption
- Use of strong encryption protocols for stored information
- Regular security testing and vulnerability assessments
- Firewall and monitoring systems to prevent unauthorised access
4.2 Administrative Security
Only authorised staff have access to personal information for specific responsibilities. All staff work under strict confidentiality agreements and are trained in data protection.
4.3 Data Retention Period
Your information is retained for as long as it is needed to provide the service or as required by legal obligations. Even after an account is closed, some information may be kept for a specified period as part of legal obligations.
Information Sharing and Third Parties
rajabaji never sells your personal information and does not share it with third parties for commercial purposes. However, information may be transferred in the limited circumstances described below:
5.1 Service Provider Partners
Trusted third-party services are used for payment processing (bKash, Nagad, Rocket, Upay), identity verification and managing technical infrastructure. These partners receive only the information necessary to perform their specific functions and work under strict confidentiality agreements.
5.2 Legal Claims and Authority Requests
Information may be provided as part of a court order, a lawful request from a government authority, or a legal process. In such cases, we always strive to protect the interests of users and provide information only when compelled by legal obligation.
5.3 Business Transfers
In the event of a merger or acquisition, user information may be transferred. In such circumstances, you will be notified in advance and the protections of this policy will remain in place.
Cookies and Tracking Technologies
rajabaji uses cookies and similar technologies. Cookies are small data files stored in your browser.
6.1 Types of Cookies
- Essential Cookies: Essential for maintaining login sessions and ensuring security.
- Functional Cookies: Help remember your preferences, such as language selection.
- Analytical Cookies: To understand how users use the platform.
You can control cookies in your browser settings. However, disabling essential cookies may cause some features of the platform to stop working.
Your Rights
As a rajabaji member, you have several important rights over your own data. You can contact us at any time to exercise these rights.
7.1 Right to Access Information
You can find out at any time what information rajabaji holds about you. A copy of this information will be provided to you.
7.2 Right to Correction
If any of your information is incorrect or incomplete, you can request a correction. For profile information, you also have the option to make changes directly in account settings.
7.3 Right to Deletion
In certain circumstances, you can request that your data be deleted. However, this may not be possible in cases of legal obligation or ongoing transactions.
7.4 Right to Restrict Processing
In some cases, you can request that the processing of your information be restricted, particularly if there is a question about the accuracy of the information or an objection to the legal basis for processing.
Responsible Gaming and Data Protection
rajabaji believes that safe gaming and personal data protection are closely connected. We can use information about your gaming behaviour to help you stay within healthy limits.
Detailed guidance on this is provided in our Responsible Gaming section. It covers setting limits, taking breaks and how to get support when needed. The information used for all these activities is completely confidential and is not used for any commercial purpose.
All services on rajabaji are for individuals aged 21 years or older. Information collected for age verification is used only for that purpose.
Protection of Minors
All rajabaji services are strictly for adults (21+). No minor's information is knowingly collected. If it comes to our attention that a minor has registered, the relevant account will be closed immediately and the collected information will be deleted.
We urge parents to monitor their children's internet use and to notify our support team immediately if they suspect any irregularity.
Changes to the Policy
rajabaji reserves the right to update this privacy policy as needed. For any significant changes, we will notify you via email or an account notification.
Continuing to use the platform after an updated policy is published will be taken to mean that you have accepted the new terms. It is therefore recommended that you review this page regularly. For any questions about the policy, you can visit our FAQ section.
Contact and Complaints
If you have any questions, concerns or requests to access information regarding this privacy policy, please contact our support team. Our team is available 24 hours a day, 7 days a week in Bangla and English.
Contact Us
Use the platform's live chat for 24/7 instant assistance
[email protected]
Instant on live chat — within a few hours at most by email